911 Call Taker/Dispatcher Trainee
Closing Date: January 15, 2019
Interview Dates: January 2019
Anticipated Hire Date: February/March 2019
Salary Range: $3,468 - $5,174/Month
For calltaker application instructions please
About the Position
A 911 Call Taker/911 Dispatcher (Telecommunications Specialist) receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public; processes information using a computer-aided-dispatch (CAD) system; dispatches appropriate emergency service agencies such as police, fire and emergency medical units; and monitors public safety units in the field. They also retrieve and enter computer data for emergency response personnel within the service area.
Essential Job Duties
- Receive, screen and prioritize emergency and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
- Operate a multi-frequency radio and computer-aided dispatch system, access and interpret teletypes, monitor alarms systems, operate playback audio recorders, operate TDD/TTY, operate security devices and other related communication equipment located throughout the Center.
- Must condense large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.
- Evaluate information received and utilize protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
- Work rotating shift work during evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
- Must continually demonstrate a high level of mental stability and professionalism.
- Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.
- Maintain a positive customer service attitude at all times with public, user agency members, co-workers and supervisors.
- Make rapid, accurate decisions that affect the outcome of other public safety services.
- Must be reliable and dependable and report for work on a consistent and predictable basis.
- Follow the chain of command per agency policy.
- Must be able to work effectively in a disciplined environment with close supervision and carry out lawful orders according to policies regardless of personal agreement.
- Graduation from high school or satisfactory completion of the General Education Degree
- Type minimum 45 WPM, NET
- Experience in computer data entry and retrieval of information
- Experience in dealing with the public
- Proof of eligibility to work in the United States of America
- Must be able to successfully satisfy a thorough personal history background check, which will include a criminal history check
- Must be able to pass a psychological exam
- Must be able to pass pre-hire drug testing
Once a job opening is announced, ECSO will email applicants to schedule a CritiCall skills test. This test must be taken in person at the ECSO facility in Central Point, Oregon. Further information about the test may be found at the CritiCall website.
You can see more information on the skills test here.
- Every applicant must take the CritiCall skills test administered at the ECSO facility. Applicants are required to pass the test with a minimum Keyboarding speed of 45 wpm, NET, a minimum alphanumeric data entry speed of 3022 KPH (in both onscreen data and audio-only data sections) and accuracy scores in other sections of at least 75%.
- Applicants that pass the CritiCall test will be invited to a panel interview followed by a written psychological assessment exam.
- The top 3 - 5 applicants will be subjected to a complete background investigation, psychological exam and a pre-hire medical and drug screen.
- Health Benefits: We offer an excellent medical, dental and vision plans through Blue Cross/Blue Shield and VSP.
- HRA Veba: This is a Health Reimbursement Arrangement (HRA). The Agency makes tax free contributions on your behalf. These funds can be used to reimburse eligible out of pocket healthcare costs for yourself, your spouse and your qualified children and dependents.
- Employee Assistance Program (EAP): This program provides strictly confidential counseling and referral services for all benefit eligible employees and their family members enrolled in their insurance plan.
- Life Insurance: ECSO provides a specified amount of Life Insurance and Accidental Death and Dismemberment insurance to you.
- Long Term and Short Term Disability: Through LifeMap and OTET
- Retirement: ECSO contributes 10% of your base salary monthly into a deferred compensation 457(b) fund.
- Paid Time Off: ECSO offers generous paid time off benefits such as vacation and sick leave.
Emergency Communications of Southern Oregon (ECSO) is located in Medford Oregon and serves the population of the beautiful Rogue Valley. ECSO is a combined emergency dispatch facility and Public Safety Answering Point (PSAP) for the Jackson County Oregon 9-1-1 lines. The Center is also a regional "drop point" for emergency information that needs to be given to Jackson and Josephine counties. This may include severe storm warnings or notice of a foreign enemy attack. This information is received through the National Air Warning Alert System (NAWAS) radio channel that covers the entire United States.
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If you require accommodation to participate in our application process, please contact Jody Hathaway at 541/774-5062. ECSO is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other classification protected by law. Veteran’s preference available.