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About the Position
A Telecommunications Specialist receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public; processes information using a computer-aided-dispatch (CAD) system; dispatches appropriate emergency service agencies such as police, fire and emergency medical units; and monitors public safety units in the field. They also retrieve and enter computer data for emergency response personnel within the service area.
Essential Job Duties:
Receive, screen and prioritize emergency and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical service (EMS), or fire department attention and relay to officers or command personnel, as appropriate.
Operate a multi-frequency radio and computer-aided dispatch system, access and interpret teletypes, monitor alarms systems, operate playback audio recorders, operate TDD/TTY, operate security devices and other related communication equipment located throughout the Center.
Must condense large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.
Evaluate information received and utilize protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
Work rotating shift work during evenings, nights, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s).
Must continually demonstrate a high level of mental stability and professionalism.
Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.
Maintain a positive customer service attitude at all times with public, user agency members, co-workers and supervisors.
Make rapid, accurate decisions that affect the outcome of other public safety services.
Must be reliable and dependable and report for work on a consistent and predictable basis.
Follow the chain of command per agency policy.
Must be able to work effectively in a disciplined environment with close supervision and carry out lawful orders according to policies regardless of personal agreement.
Graduation from high school or satisfactory completion of the General Education Degree; knowledge of general office procedures; experience in typing and computer applications; experience in dealing with the public.
Proof of eligibility to work in the United States of America.
Must be able to successfully satisfy a thorough personal history background check, which will include a criminal history check.
Must be able to pass pre-hire drug testing.
After an application is received and approved, ECSO will call or email the applicant to schedule a CritiCall test. Applicants are required to pass the test with a minimum Keyboarding score of 45 WPM, a minimum alphanumeric data entry speed of 3022 KPH (with both sight and audio-only input) and minimum accuracy scores of 75%.
Applicants that pass the CritiCall test will then be required to take the IPMA-HR Entry Level 911 Assessment and pass with a minimum score of 70%.
Applicants that pass both CritiCall and the IPMA-HR Entry Level 911 Assessment will be interviewed and evaluated by a panel.
The top 3 - 5 applicants will be subjected to a complete background investigation.
ECSO is required to provide FMLA benefits to all eligible employees.
Click here for Oregon Family Leave Act Notice to Employees
Click here for FMLA Employee Right and Responsibilities
Click here to download the Veterans Preference Form.
If you require accommodation to participate in our application process, please contact Jody Hathaway at 541/774-5062. ECSO is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other classification protected by law. Veteran’s preference is available.