Working at ECSO
Here is some general information about employment at ECSO.
ECSO provides a generous benefit package that is responsive to the needs of its employees including medical,
dental, vision and prescription drug coverage. ECSO is not a PERS employer but has a deferred compensation
plan and contributes 10% of the employee’s base salary. Other benefits include an EAP program, life insurance,
generous vacation and holiday accruals and sick time.
Equal Employment Opportunity
It is the policy of ECSO to recruit and select the most qualified person for positions.
Recruitment and selection is conducted in an affirmative manner to insure open competition,
provide equal employment opportunity and prohibit discrimination based on race,
political views, religion, sex, marital status, national origin, age, mental or
physical disability, or any other non-merit factors.
Immigration Law Notice
Only U.S. Citizens and aliens lawfully authorized to work in the United States will
be hired. All new employees will be required to complete and sign an Employment
Eligibility Verification Form and present documentation verifying identity and employment
Frequently Asked Questions
What kind of educational background and previous job experience should I have to
work at ECSO?
The minimum education requirements are a high school education or GED with some
job experience, preferably employment where you have had some direct customer contact
(example: restaurant, customer service, or a retail store).
How would you describe this job?
As a start, here are some phrases provided by our Dispatchers: "Every day provides
new challenges"—"Lots of variety"—"Many times, exciting and exhilarating"—"Great
team environment"—"Personally satisfying"—"I feel good about what I do here".
Am I expected to already know how to run all the electronic dispatch equipment?
No. We have a comprehensive training program to teach you all you need to know about
how to use the equipment and how to interact with the 9-1-1 caller. Our program
teaches you many new skills and, at the same time, helps you become better at skills
you already have.
Your dispatchers and call takers work in shifts, right?
Yes. We are open all the time, 24 hours a day, all year. Since the citizens of Jackson County expect us to be there when they have an emergency, we expect our employees
to be at the dispatch console for their shift. Shift work is required and, after
training is complete, schedules are selected based on seniority.
How long is your training program?
It depends on your skill and experience level but normally 6 to 9 months.
Do you have a good pay and benefits package?
Absolutely. The starting salary and the salary after training are excellent. Regarding
benefits, we provide a generous benefits package.
I have worked for another Emergency Service Agency. May I apply?
I have a strong work ethic and love to have a lot of things going on at the same
time. Are you looking for people with these skills? What other skills should I have?
Yes, those are important skills for a 9-1-1 Telecommunicator. In addition, good short
term memory and good old common sense are other important attributes.
I would think that this job would be stressful. Is that correct?
Yes, at times. But you will be taught how to handle 9-1-1 emergency calls . . .
calls from the "citizen" (who needs help) and calls to the "responder" (fire, police,
medical services). Once these skills are developed and you gain experience using
them, stress is greatly reduced.
I am bilingual. Is this required?
No, it is not required but if you have the other skills mentioned above and are
bilingual, you should definitely apply.
Do you do a background check with law enforcement agencies on applicants?
Yes. Unfortunately, individuals with a felony on their record will not be eligible
How do I get an application?
See our current openings page . When we are accepting applications for our eligibility
list you will be contacted via the information you supplied on the Application.